The Morgan Stanley Technology, Media & Telecom conference is being held March 1-4th at the Palace Hotel in San Francisco, CA. Chairman and Chief Executive Officer Steve Springsteel and Chief Financial Officer Peter Norman will host a session on Monday, March 1st at 1:35 p.m. PT.

The 8th Annual Wedbush Morgan NYC MAC Conference is is being held March 10-11th at the The Parker Meridien Hotel in New York, NY.  Chairman and Chief Executive Officer Steve Springsteel and Chief Financial Officer Peter Norman will host a session on Thursday, March 11th at 3:30 p.m. ET.

A live audio webcast of the sessions will be available for 30 days. To join the live presentation online or access the webcast replay, please visit the investor relations section of Chordiant’s website at http://chrd.client.shareholder.com/events.cfm.

About Chordiant Software, Inc.
Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value.  Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience.  By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service.  For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward Looking Statements
This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the Company’s expectations of its financial results in fiscal year 2010.  Forward-looking statements are generally identified by words such as “believes,” ”expects,” “guidance,” and similar expressions.  There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements.  Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue.  These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009 and Quarterly Report on Form 10-Q for the fiscal quarter ended December 31, 2009.  These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov.  The forward-looking statements and risks stated in this Press Release are based on information available to the Company today.  The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc.  Next-Best-Action, Cx and CxM are trademarks of Chordiant Software, Inc.  All other trademarks and registered trademarks are the properties of their respective owners.

Chordiant Media Relations Contacts:
Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Louisa Excell
Hotwire
+44 (0)20 7608 8350
Chordiant@hotwirepr.com

Chordiant Investor Relations Contact:
Karen Haus or Daniel Wood
Market Street Partners
+1 (415) 445-3238
chrd@marketstreetpartners.com

CUPERTINO, Calif.–Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services that help global brands multiply customer lifetime value, today announced its financial results for the first quarter of fiscal year 2010 ended December 31, 2009, and filed its Quarterly Report on Form 10-Q with the Securities and Exchange Commission.

First Quarter Fiscal Year 2010 Financial Highlights

• Total revenues of $22.2 million;
• License revenues of $7.4 million;
• Generally Accepted Accounting Principles (“GAAP”) net loss of $1.0 million, or $0.03 per basic share;
• Non-GAAP net income of $1.2 million, or $0.04 per fully-diluted share;
• Total bookings of $22.8 million;
• Ending backlog of $44.1 million;
• Ending cash, cash equivalents and restricted cash of $50.7 million; and
• Ending marketable securities balance of $1.7 million.

First Quarter Fiscal Year 2010 Business Highlights

• Closed two license transactions in excess of $1 million each;
• Received 7 maintenance renewals in excess of $300,000 each, including 3 in excess of $1 million;
• Named to FinTech 100’s rankings of top global technology providers to the financial services industry for the 6^th consecutive year, every year since the list’s inception; and
• Released new versions of our Decision Management Suite of Solutions, Chordiant Decision Management 6.3.1 and Recommendation Advisor 6.3.

“I am pleased with Chordiant’s execution this quarter, highlighted by sequential increases in both bookings and revenue, strong operating cash flows and a return to non-GAAP profitability,” said Steve Springsteel, Chairman, President and Chief Executive Officer. “Companies increasingly rely on Chordiant as a partner to help drive business value from every customer interaction through the use of our market leading technology. Chordiant solutions enable more robust customer strategies such as retention, service and cross-sell/up-sell, which are at the heart of optimizing the customer experience.”

First Quarter Fiscal Year 2010 Financial Results

Total revenues for the first quarter of fiscal year 2010 were $22.2 million, compared to $15.2 million in the prior quarter and $23.4 million in the first quarter of fiscal year 2009.

License revenues for the first quarter of fiscal year 2010 were $7.4 million, compared to $2.1 million in the prior quarter and $7.9 million in the first quarter of fiscal year 2009. Service revenues for the first quarter of fiscal year 2010 were $14.8 million, compared to $13.2 million in the prior quarter and $15.4 million in the first quarter of fiscal year 2009.

Chordiant reported a GAAP net loss of $1.0 million, or a GAAP loss per basic share of $0.03, for the first quarter of fiscal year 2010, compared to a GAAP net loss of $2.7 million, or a GAAP loss per basic share of $0.09 for the first quarter of fiscal year 2009.

Chordiant reported non-GAAP net income of $1.2 million, or non-GAAP earnings per fully-diluted share of $0.04, for the first quarter of fiscal year 2010, compared to non-GAAP net income of $0.6 million, or non-GAAP earnings per fully-diluted share of $0.02, for the first quarter of fiscal year 2009. Non-GAAP net income and non-GAAP net loss exclude stock-based compensation expense, the amortization of purchased intangible assets, restructuring and other non-recurring charges, the non-cash tax expense (benefit) relating to net operating loss carry-forwards, and professional service fees associated with targeted acquisition activity.

Deferred Revenue

Deferred revenue at the end of the first quarter of fiscal year 2010 was $40.9 million, an increase of $2.9 million as compared to the ending balance of $38.0 million at September 30, 2009, and a decrease of $2.2 million as compared to the ending balance of $43.1 million at the end of the first quarter of fiscal year 2009.

Bookings

Total bookings were $22.8 million for the first quarter of fiscal year 2010, compared to $19.3 million in the prior quarter and $13.6 million in the first quarter of fiscal year 2009.

Backlog of Business

At December 31, 2009, Chordiant’s backlog, which includes deferred revenue, increased to $44.1 million from $43.5 million at the end of the prior quarter. The increase in backlog was related to total orders booked in the first quarter in excess of total revenue recognized.

Cash Position

Chordiant’s cash, cash equivalents, restricted cash and marketable securities position increased by approximately $2.4 million during the quarter to $52.4 million at December 31, 2009, as compared to $50.0 million at September 30, 2009.

Outlook for Fiscal Year 2010

Although the Company is not providing specific bookings, revenue, cash flow or earnings per share guidance, it continues to provide the following basic parameters for its financial performance in fiscal year 2010. We expect:

• the timing of new license bookings to remain unpredictable;
• total license revenues to exceed the total license revenues of fiscal year 2009 of $22.5 million;
• maintenance renewals to be consistent with historical experience of greater than 90%;
• total professional services revenues to exceed the total professional services revenues of fiscal year 2009 of approximately $19 million;
• to be profitable on a non-GAAP basis; and
• to generate positive operating cash flow.

Conference Call and Webcast Information

Chordiant will host a conference call and webcast to discuss its financial results for the first quarter of fiscal year 2010 ended December 31, 2009 today, Thursday, January 28, 2010 at 2:00 p.m. (PT), 5:00 p.m. (ET) and 10:00 p.m. (GMT). To access the live call, please dial 480-629-9835, access code 4199813#. A live audio webcast will be available to investors and the public at the following website: http://chrd.client.shareholder.com/events.cfm.

The webcast will be archived on the Chordiant website. In addition, a telephone replay will be available on Thursday, January 28, 2010, beginning at approximately 4:00 p.m. (PT), 7:00 p.m. (ET), for seven days after the live call. The replay can be accessed by dialing 800-406-7325, access code 4199813#.

About Chordiant Software, Inc.

Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value. Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience. By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service. For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward-Looking Statements

This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the Company’s expectations of its financial results in fiscal year 2010. Forward-looking statements are generally identified by words such as “believes,” “expects,” “guidance,” and similar expressions. There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements. Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue. These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009 and Quarterly Report on Form 10-Q for the fiscal quarter ended December 31, 2009. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. The forward-looking statements and risks stated in this Press Release are based on information available to the Company today. The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Next-Best-Action, Cx and CxM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

NON-GAAP FINANCIAL MEASURES

The accompanying press release dated January 28, 2010 contains non-GAAP financial measures. Table C reconciles the non-GAAP financial measures contained in the press release to the most directly comparable financial measures prepared in accordance with GAAP. These non-GAAP financial measures include non-GAAP total cost of revenues, non-GAAP gross profit, non-GAAP income (loss) from operations, non-GAAP net income (loss) and basic and diluted non-GAAP net income (loss) per share.

Chordiant continues to provide all information required in accordance with GAAP and does not suggest or believe non-GAAP financial measures should be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. Chordiant believes that these non-GAAP financial measures provide meaningful supplemental information regarding its operating results primarily because they exclude amounts Chordiant does not consider part of ongoing operating results when assessing the performance of certain functions, certain geographies or certain members of senior management.

The operating budgets of functional managers do not include stock-based compensation expenses, acquisition-related costs, restructuring costs, non-cash tax expense or benefit and certain other excluded items that may impact their functions’ profitability, and accordingly, we exclude these amounts from our measures of functional performance. We also exclude these amounts from our internal planning and forecasting process. We believe that our non-GAAP financial measures also facilitate the comparison of results for current periods and guidance for future periods with results for past periods. We exclude the following items from our non-GAAP financial measures:

Stock-based compensation expense. Our non-GAAP financial measures exclude stock-based compensation expenses, which consist of expenses for stock options, restricted stock and restricted stock units. Additionally, recent comparative periods in certain prior years also included stock-based compensation for certain stock options that were subject to variable accounting. Under variable accounting, movements in the market value of our stock caused significant unpredictable charges or benefits from period to period. The operating budgets of functional or geographic managers do not include stock-based compensation expenses impacting their function’s or geography’s income (loss) and, accordingly, we exclude stock-based compensation expenses from our measures of functional or geographic performance. While stock-based compensation is a significant expense affecting our results of operations, management excludes stock-based compensation from our budget and planning process. We exclude stock-based compensation expenses from our non-GAAP financial measures for these reasons and the other reasons stated above. We compute weighted average dilutive shares using the method required by a Statement of Financial Accounting Standard for both GAAP and non-GAAP diluted net income (loss) per share.

Amortization of purchased intangible assets. In accordance with GAAP, amortization of purchased intangible assets in cost of revenue includes amortization of software and other technology assets related to acquisitions and acquisition-related charges, and in operating expenses includes amortization of other purchased intangible assets such as customer lists and covenants not to compete. Acquisition activities are managed on a corporate-wide basis and the operating budgets of functional or geographic managers do not include acquisition-related costs impacting their function’s income (loss). We exclude these amounts from our budget and planning process. We exclude amortization of intangible assets from our non-GAAP financial measures for these reasons and the other reasons stated above.

Restructuring expense and infrequent charges. Restructuring expense consists of expenses for excess facilities, lease termination costs, and expenses for severance charges related to reductions in our workforce. Infrequent charges relate primarily to severance expense associated with senior executive management. The operating budgets of functional or geographic managers do not include restructuring expenses and infrequent charges or the financial impact to their functions or geographies income (loss). Accordingly, we exclude restructuring expenses and infrequent charges from measures of functional or geographic performance. We also exclude these expenses in non-GAAP financial measures for these reasons and the other reasons stated.

Non-cash tax expense or benefit relating to Net Operating Loss carryforwards. Our non-GAAP financial measures exclude non-cash tax expenses or benefits. These amounts include (i) the income tax benefit in fiscal 2009 (and expense in fiscal 2009) attributable to the release of the valuation allowance on certain post-acquisition net operating losses and (ii) the impact of the utilization of pre- and post-acquisition net operating losses to offset certain income tax expenses expected to arise in future periods directly as a result of the release of the valuation allowance. We exclude these expenses or benefits because they are non-cash expenses or benefits that we believe are not reflective of how we view our operating performance.

Professional service fees associated with targeted acquisition activity. The Company incurred professional services fees related to considerations regarding strategic alternatives. These costs are excluded because the charges are unrelated to the ongoing operation of the business in the ordinary course. Acquisition activities are managed on a corporate-wide basis and the operating budgets of functional or geographic managers do not include acquisition-related costs impacting their function’s income (loss). We exclude these amounts from our budget and planning process. We exclude professional service fees associated with targeted acquisition activity from our non-GAAP financial measures for these reasons and the other reasons stated above.

Chordiant refers to these non-GAAP financial measures in evaluating and measuring the performance of our ongoing operations and for planning and forecasting in future periods. These non-GAAP financial measures also facilitate our internal comparisons to historical operating results. Historically, we have reported similar non-GAAP financial measures and believe that the inclusion of comparative numbers provides consistency in our financial reporting. We compute non-GAAP financial measures using the same consistent method from quarter-to-quarter and year-to-year.

Chordiant believes that non-GAAP measures have significant limitations in that they do not reflect all of the amounts associated with Chordiant’s financial results as determined in accordance with GAAP and that these measures should only be used to evaluate Chordiant’s financial results in conjunction with the corresponding GAAP measures. Because of these limitations, Chordiant qualifies the use of non-GAAP financial information in a statement when non-GAAP information is presented. In addition, the exclusion of the charges and expenses indicated above from the non-GAAP financial measures presented does not indicate an expectation by Chordiant management that similar charges and expenses will not be incurred in subsequent periods.

Financial Tables (PDF format)

Contact:

Chordiant Media Relations:

Eastwick Communications

Mo Mahmoud, +1-650-480-4058

Chordiant@eastwick.com

or

Hotwire

Louisa Excell, +44 (0)20 7608 8350

Chordiant@hotwirepr.com

or

Chordiant Investor Relations:

Market Street Partners

Karen Haus or Daniel Wood, +1-415-445-3238

chrd@marketstreetpartners.com

Steven R. Springsteel, Chairman of the Board, President and Chief Executive Officer of Chordiant, said, “We were surprised by CDC’s proposal given that there has been no prior acquisition-related dialogue between CDC and Chordiant. Notwithstanding that fact, Chordiant’s Board of Directors, with the assistance of its financial and legal advisors, reviewed CDC’s proposal. Our Board unanimously concluded that the proposal undervalues Chordiant’s leading customer experience technology platform and extensive base of enterprise customers. The proposal also does not compare favorably with the value that we expect to deliver to Chordiant shareholders as an independent company. Going forward, consistent with our policy, we do not intend to publicly respond to unsolicited acquisition proposals.”

Morgan Stanley & Co. Incorporated is acting as financial advisor to Chordiant and Cooley Godward Kronish LLP is acting as legal advisor.

Chordiant plans to announce the financial results for its most recently completed quarter ended December 31, 2009 on Thursday, January 28, 2010.

About Chordiant Software, Inc.
Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value. Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience. By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service. For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward Looking Statements
This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the value that Chordiant expects to deliver to its shareholders as an independent company. Forward-looking statements are generally identified by words such as “believes,” “expects,” “guidance,” and similar expressions. There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements. Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue. These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009. These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. The forward-looking statements and risks stated in this Press Release are based on information available to the Company today. The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Cx and CxM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Contact:
Chordiant Media Relations

Contacts
Eastwick Communications
Mo Mahmoud, +1 650-480-4058
Chordiant@eastwick.com

or
Hotwire
Louisa Excell, +44 (0)20 7608 8350
Chordiant@hotwirepr.com

or

Chordiant Investor Relations Contact:

Market Street PartnersKaren Haus or Daniel Wood, +1 415-445-3238
chrd@marketstreetpartners.com

Chordiant’s will host an investor conference call and webcast on Thursday, January 28th at 2:00 p.m. Pacific Time, 5:00 p.m. Eastern Time. Participating in this event will be Steven R. Springsteel, Chairman and Chief Executive Officer and Peter Norman, Chief Financial Officer. A news release discussing the financial results will be issued after the close of the market the same day.

Webcast Access
A live webcast of the first quarter fiscal year 2010 financial results conference call will be available at the investor relations section of Chordiant’s website at http://chrd.client.shareholder.com/events.cfm, and will be available in the same location on an archived basis thereafter.

About Chordiant Software, Inc.
Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value.  Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience.  By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service.  For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward Looking Statements
This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the Company’s perception of software IT spending and customer activity levels.  Forward-looking statements are generally identified by words such as “believes,” ”expects,” “guidance,” and similar expressions.  There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements.  Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue.  These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009.  These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov.  The forward-looking statements and risks stated in this Press Release are based on information available to the Company today.  The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc.  The Customer Experience Company, Cx and CxM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Chordiant Media Relations Contacts:
Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Louisa Excell
Hotwire
+44 (0)20 7608 8350
Chordiant@hotwirepr.com

Chordiant Investor Relations Contact:
Karen Haus or Daniel Wood
Market Street Partners
+1 (415) 445-3238
chrd@marketstreetpartners.com

Chordiant is the owner of 1.95 million shares of KANA stock, representing approximately 4.7% of the total shares outstanding of KANA.  Of those shares, 4.1% were owned by Chordiant as of the record date set by KANA for the meeting at which KANA shareholders are being asked to vote on the proposed sale of substantially all of KANA’s assets to Kay Technology Corp.

According to Steven R. Springsteel, Chairman, President and Chief Executive Officer of Chordiant, “Chordiant intends to vote against the proposed sale.”  He explained that “we know KANA extremely well as a fellow vendor to many customers that we have in common.  We do not believe that the KANA shareholders are best served by this transaction in which KANA shareholders are left with a company consisting of a pool of cash with undefined direction and management.  As disclosed in KANA’s proxy statement, Chordiant, or Company “B,” offered an alternative to the current asset transaction which the KANA Board rejected.  We believe there are available alternatives more favorable to KANA shareholders if the proposed asset sale is not approved by the KANA shareholders.”

 About Chordiant Software, Inc.
Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value.  Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience.  By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service.  For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward Looking Statements
This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the Company’s perception of software IT spending and customer activity levels.  Forward-looking statements are generally identified by words such as “believes,” ”expects,” “guidance,” and similar expressions.  There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements.  Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue.  These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009.  These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov.  The forward-looking statements and risks stated in this Press Release are based on information available to the Company today.  The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc.  The Customer Experience Company, Cx and CxM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Chordiant Media Relations Contacts:
Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Louisa Excell
Hotwire
+44 (0)20 7608 8350
Chordiant@hotwirepr.com

Chordiant Investor Relations Contact:
Karen Haus or Daniel Wood
Market Street Partners
+1 (415) 445-3238
chrd@marketstreetpartners.com

Cupertino, Calif.—November 19, 2009 — Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced its financial results for the fourth quarter and fiscal year 2009 ended September 30, 2009, and filed its Annual Report on Form 10-K with the Securities and Exchange Commission.

Fourth Quarter Fiscal Year 2009 Financial Highlights

• Total revenues of $15.2 million;
• License revenues of $2.1 million;
• Generally Accepted Accounting Principles (“GAAP”) net loss of $4.5 million, or $0.15 per basic share;
• Non-GAAP net loss of $2.5 million, or $0.08 per basic share;
• Total bookings of $19.3 million;
• Ending backlog of $43.5 million; and
• Ending cash, cash equivalents and restricted cash of $50.0 million.

Fiscal Year 2009 Financial Highlights

• Total revenues of $77.5 million;
• License revenues of $22.5 million;
• GAAP net loss of $10.8 million, or $0.36 per basic share;
• Non-GAAP net loss of $1.7 million, or $0.06 per basic share; and
• Total bookings of $54.8 million.

Fiscal Year 2009 Business Highlights

• Closed five license transactions in excess of $1 million, including one license transaction in excess of $1 million during the fourth quarter;
• Received 23 maintenance renewals in excess of $300,000 each, including 7 in excess of $1 million each;
• Continued to release next generation products with Chordiant Cx Visual Business Director and Chordiant Collections 3.0;
• Launched the new Chordiant Cx Solution Suite making it easier than ever to implement Chordiant solutions in a standalone offering or on top of competitor offerings;
• Released Chordiant Marketing Director 6.4; and
• Named to Software Magazine’s 27^th Annual Software 500 ranking for the 8^th consecutive year.

“We believe that software IT spend is continuing to stabilize and I am encouraged by recent upticks in customer activity levels,” said Steve Springsteel, Chairman, President and Chief Executive Officer. “Fiscal 2010 is already off to a solid start, as we have already closed one seven figure transaction in the first quarter. We believe that with continually improving macroeconomic conditions, Chordiant is well positioned for growth through solutions which exhibit strong ROI and therefore deliver compelling business value to our customers.”

Fourth Quarter Fiscal Year 2009 Financial Results

Total revenues for the fourth quarter of fiscal year 2009 were $15.2 million, compared to $20.9 million in the prior quarter and $28.4 million in the fourth quarter of fiscal year 2008.

License revenues for the fourth quarter of fiscal year 2009 were $2.1 million, compared to $8.2 million in the prior quarter and $9.5 million in the fourth quarter of fiscal year 2008. Service revenues for the fourth quarter of fiscal year 2009 were $13.2 million, compared to $12.7 million in the prior quarter and $18.9 million in the fourth quarter of fiscal year 2008.

Chordiant reported a GAAP net loss of $4.5 million, or a GAAP loss per basic share of $0.15, for the fourth quarter of fiscal year 2009, compared to GAAP net income of $1.3 million, or GAAP earnings per fully-diluted share of $0.04 for the fourth quarter of fiscal year 2008.

Chordiant reported a fourth quarter fiscal year 2009 non-GAAP net loss of $2.5 million, or a non-GAAP loss per basic share of $0.08, compared to non-GAAP net income of $1.7 million, or non-GAAP earnings per fully-diluted share of $0.05, for the fourth quarter of fiscal year 2008.  Non-GAAP net income and non-GAAP net loss exclude stock-based compensation expense, the amortization of purchased intangible assets, and the non-cash tax expense (benefit) relating to net operating loss carry-forwards.

Deferred Revenue

Deferred revenue at the end of the fourth quarter and fiscal year 2009 was $38.0 million, an increase of $1.2 million as compared to the ending balance of $36.8 million at June 30, 2009, and a decrease of $8.3 million compared to the ending balance of $46.3 million at the end of fiscal year 2008.

Bookings

Total bookings were $19.3 million for the fourth quarter of fiscal year 2009, compared to $13.5 million in the prior quarter and $14.4 million in the fourth quarter of fiscal year 2008.

Backlog of Business

At September 30, 2009, Chordiant’s backlog, which includes deferred revenue, increased to $43.5 million from $39.5 million at the end of the prior quarter.  The increase in backlog was related to total orders booked in the fourth quarter in excess of total revenue recognized.

Cash Position

Chordiant’s cash, cash equivalents, restricted cash and marketable securities position decreased by approximately $6.7 million during the quarter to $50.0 million at September 30, 2009, as compared to $56.7 million at June 30, 2009.

Fiscal Year 2009 Financial Results

Total revenues for fiscal year 2009 were $77.5 million, compared to a $113.0 million for fiscal year 2008.

License revenues for fiscal year 2009 were $22.5 million, compared to $34.1 million for fiscal year 2008. Service revenues for fiscal year 2009 were $55.0 million, compared to $78.9 million for fiscal year 2008.

Chordiant reported a GAAP net loss of $10.8 million, or a GAAP loss of $0.36 per basic share, for fiscal year 2009, compared to GAAP net income of $1.1 million, or GAAP earnings per fully diluted share of $0.03, for fiscal year 2008.

Chordiant reported a fiscal year 2009 non-GAAP net loss of $1.7 million, or a non-GAAP loss per basic share of $0.06, compared to non-GAAP net income of $5.9 million, or non-GAAP earnings per fully diluted share of $0.18, for fiscal year 2008.  Non-GAAP net income and non-GAAP net loss exclude stock-based compensation expense, restructuring expenses, the amortization of purchased intangible assets and the non-cash tax expense (benefit) relating to net operating loss carry-forwards.

Outlook for Fiscal Year 2010

Although the Company is not providing specific bookings, revenue, cash flow or earnings per share guidance, it is providing the following basic parameters for its financial performance in fiscal year 2010.  We expect:

• the timing of new license bookings to remain unpredictable;
• total license revenues to exceed the total license revenues of fiscal year 2009 of $22.5 million;
• maintenance renewals to be consistent with historical experience of greater than 90%;
• total professional services revenues to exceed the total professional services revenues of fiscal year 2009 of approximately $19 million;
• to return to non-GAAP profitability; and
• to generate positive operating cash flow.

Conference Call and Webcast Information

Chordiant will host a conference call and webcast to discuss its financial results for the fourth quarter and fiscal year 2009 ended September 30, 2009 today, Thursday, November 19, 2009 at 2:00 p.m. (PT), 5:00 p.m. (ET) and 10:00 p.m. (GMT). A live audio webcast will be available to investors and the public at the following website: http://chrd.client.shareholder.com/events.cfm.

The webcast will be archived on the Chordiant website.  In addition, a telephone replay will be available on Thursday, November 19, 2009, beginning at approximately 4:00 p.m. (PT), 7:00 p.m. (ET), for seven days after the live call.  The replay can be accessed by dialing (800) 406-7325, access code 4184420#.

About Chordiant Software, Inc.

Chordiant Software optimizes the customer experience to help global brands multiply customer lifetime value.  Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience.  By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service.  For more information please visit www.chordiant.com.

Cautionary Note Regarding Forward Looking Statements

This Press Release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding the Company’s perception of software IT spending and customer activity levels.  Forward-looking statements are generally identified by words such as “believes,” ”expects,” “guidance,” and similar expressions.  There are a number of important factors that could cause the results or outcomes discussed herein to differ materially from those indicated by these forward-looking statements.  Such risks and uncertainties include, but are not limited to, whether the Company is able to close license and services transactions with new and existing customers and achieve its bookings and revenue targets; fluctuations in customer spending, particularly in the financial services and insurance industries, due to consolidation, economic, geopolitical and other factors; and the Company’s dependence on a small number of customers for a substantial portion of its revenue.  These and other risks are set forth in the Company’s Annual Report on Form 10-K for the fiscal year ended September 30, 2009.  These filings are available on a website maintained by the Securities and Exchange Commission at http://www.sec.gov. The forward-looking statements and risks stated in this Press Release are based on information available to the Company today.  The Company assumes no obligation to update them.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Cx and CxM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

NON-GAAP FINANCIAL MEASURES
The accompanying press release dated November 19, 2009 contains non-GAAP financial measures.  Table C reconciles the non-GAAP financial measures contained in the press release to the most directly comparable financial measures prepared in accordance with GAAP.  These non-GAAP financial measures include non-GAAP total cost of revenues, non-GAAP gross profit, non-GAAP income (loss) from operations, non-GAAP net income (loss) and basic and diluted non-GAAP net income (loss) per share.

Chordiant continues to provide all information required in accordance with GAAP and does not suggest or believe non-GAAP financial measures should be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.  Chordiant believes that these non-GAAP financial measures provide meaningful supplemental information regarding its operating results primarily because they exclude amounts Chordiant does not consider part of ongoing operating results when assessing the performance of certain functions, certain geographies or certain members of senior management.

The operating budgets of functional managers do not include stock-based compensation expenses, acquisition-related costs, restructuring costs, non-cash tax expense or benefit and certain other excluded items that may impact their functions’ profitability, and accordingly, we exclude these amounts from our measures of functional performance.  We also exclude these amounts from our internal planning and forecasting process.  We believe that our non-GAAP financial measures also facilitate the comparison of results for current periods and guidance for future periods with results for past periods.  We exclude the following items from our non-GAAP financial measures:

Stock-based compensation expense. Our non-GAAP financial measures exclude stock-based compensation expenses, which consist of expenses for stock options, restricted stock and restricted stock units.  Additionally, recent comparative periods in certain prior years also included stock-based compensation for certain stock options that were subject to variable accounting.  Under variable accounting, movements in the market value of our stock caused significant unpredictable charges or benefits from period to period.  The operating budgets of functional or geographic managers do not include stock-based compensation expenses impacting their function’s or geography’s income (loss) and, accordingly, we exclude stock-based compensation expenses from our measures of functional or geographic performance.  While stock-based compensation is a significant expense affecting our results of operations, management excludes stock-based compensation from our budget and planning process.  We exclude stock-based compensation expenses from our non-GAAP financial measures for these reasons and the other reasons stated above.  We compute weighted average dilutive shares using the method required by a Statement of Financial Accounting Standard for both GAAP and non-GAAP diluted net income (loss) per share.

Amortization of purchased intangible assets. In accordance with GAAP, amortization of purchased intangible assets in cost of revenue includes amortization of software and other technology assets related to acquisitions and acquisition-related charges, and in operating expenses includes amortization of other purchased intangible assets such as customer lists and covenants not to compete.  Acquisition activities are managed on a corporate-wide basis and the operating budgets of functional or geographic managers do not include acquisition-related costs impacting their function’s income (loss).  We exclude these amounts from our budget and planning process.  We exclude amortization of intangible assets from our non-GAAP financial measures for these reasons and the other reasons stated above.

Restructuring expense and infrequent charges. Restructuring expense consists of expenses for excess facilities, lease termination costs, and expenses for severance charges related to reductions in our workforce. Infrequent charges relate primarily to severance expense associated with senior executive management.  The operating budgets of functional or geographic managers do not include restructuring expenses and infrequent charges or the financial impact to their functions or geographies income (loss).  Accordingly, we exclude restructuring expenses and infrequent charges from measures of functional or geographic performance.  We also exclude these expenses in non-GAAP financial measures for these reasons and the other reasons stated.

Non-cash tax expense or benefit relating to Net Operating Loss carryforwards. Our non-GAAP financial measures exclude non-cash tax expenses or benefits.  These amounts include (i) the income tax benefit in fiscal 2008 (and expense in fiscal 2009) attributable to the release of the valuation allowance on certain post-acquisition net operating losses and (ii) the impact of the utilization of pre- and post-acquisition net operating losses to offset certain income tax expenses expected to arise in future periods directly as a result of the release of the valuation allowance.  We exclude these expenses or benefits because they are non-cash expenses or benefits that we believe are not reflective of how we view our operating performance.

Chordiant refers to these non-GAAP financial measures in evaluating and measuring the performance of our ongoing operations and for planning and forecasting in future periods.  These non-GAAP financial measures also facilitate our internal comparisons to historical operating results.  Historically, we have reported similar non-GAAP financial measures and believe that the inclusion of comparative numbers provides consistency in our financial reporting.  We compute non-GAAP financial measures using the same consistent method from quarter-to-quarter and year-to-year.

Chordiant believes that non-GAAP measures have significant limitations in that they do not reflect all of the amounts associated with Chordiant’s financial results as determined in accordance with GAAP and that these measures should only be used to evaluate Chordiant’s financial results in conjunction with the corresponding GAAP measures.  Because of these limitations, Chordiant qualifies the use of non-GAAP financial information in a statement when non-GAAP information is presented.  In addition, the exclusion of the charges and expenses indicated above from the non-GAAP financial measures presented does not indicate an expectation by Chordiant management that similar charges and expenses will not be incurred in subsequent periods.

Financial Tables (PDF format) 

Chordiant Media Relations Contacts

Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Louisa Excell
Hotwire
44 (0)20 7608 8350
Chordiant@hotwirepr.com

Chordiant Investor Relations Contact:<br>
Karen Haus or Daniel Wood
Market Street Partners
+1 (415) 445-3238
chrd@marketstreetpartners.com

CUPERTINO, California - Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that American Banker, Bank Technology News, and IDC Financial Insights, an independent research services firm, have included Chordiant in the sixth annual FinTech 100 rankings of the top global technology providers to the financial services industry. This year, Chordiant was ranked 73rd and has been ranked on the Fin Tech 100 every year since the list’s inception.

“We are very pleased to be listed on the Fintech 100 for the sixth year in a row,” said Steven R. Springsteel, chairman, president and CEO, Chordiant Software. “Our continuous inclusion clearly reflects the fact that global financial services companies turn to our customer experience solutions to improve their competitiveness, which is paramount during the current economic climate.”

The FinTech 100 includes vendors that derive more than one-third of eligible revenue from the financial services industry. All rankings are based on Financial Insights’ revenue estimates including information provided by public and private companies. Financial Insights conducted analysis on more than 400 companies for this recognition.
To obtain a complete copy of the report, please visit: http://www.americanbanker.com/fintech100/

About Chordiant Software, Inc.
Chordiant Software, Inc. (Nasdaq:CHRD - News), the leading provider of Customer Experience (Cx™) software and services optimizes the customer experience to help global brands multiply customer lifetime value. Chordiant arms marketing, customer service and customer loyalty executives with a suite of intelligent conversation management applications to deliver an order of magnitude improvement in customer experience. By maximizing the value of every conversation across all channels, Chordiant enables today’s fast-paced brands to engage more effectively with customers and quickly measure whether business strategies are succeeding, resulting in faster acquisition, improved competitiveness, less churn, and superior customer service. For more information please visit www.chordiant.com.

Chordiant, the Chordiant logo, Next-Best-Action and Cx are trademarks or registered trademarks of Chordiant Software, Inc. The Customer Experience Company. All other trademarks and registered trademarks are the properties of their respective owners.

CUPERTINO, CALIF.—OCTOBER 26, 2009— Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of Customer Experience (Cx™) software and services, today released the results of its 2009 UK Retail Banking Survey which analysed marketing trends in the industry. The survey found that there is a significant gap between a marketers’ vision and the reality of what customer service representatives can actually deliver in support of a bank’s various marketing campaigns. 72 percent of marketing managers in the UK’s retail banks believe that there has been a greater focus on retaining customers in light of the economic downturn, but nearly half of all customer service representatives questioned said they do not have software which supports them in conversations with customers who want to leave the bank.

Similarly, marketing executives agree that treating the customer as a unique individual is an important marketing priority, but only 57 percent of customer representatives indicated that they have software that helps them suggest what products or services would be appropriate for an individual customer. Furthermore, only 55 percent of customer service representatives reported that they have software that enables them to make decisions in real-time for the bank’s customers. The marketing teams do however seem to recognise the shortcomings of the software available to their customer-facing teams with 64 percent rating it as only medium in quality.

Despite the perceived weaknesses in the customer service technology, the retail banks participating in the survey appear to be embracing the trend of integrating their marketing strategy with their customer service initiatives. In fact, seven out of ten marketers consider their customer service strategy as part of their marketing strategy. The majority of respondents reported integration over the past two years and a quarter in the last 12 months, highlighting the growing importance of developing a consistent strategy. However, while 88 percent of the marketers questioned reported that their bank regularly integrates their customer service and marketing strategies, only 27 percent reported that their bank always communicate these marketing strategies to the customer facing team. This underlines the need for greater co-operation between the two departments.

Scott Andrick, the director of product marketing, Financial Services, at Chordiant, comments: “Improving liquidity and complying with regulation are high on most banks’ current priority lists following the recent market turmoil, but these goals are closely followed by the need to continue acquiring new customers while retaining existing customers and their assets. In order to achieve this goal in today’s competitive environment, retail banks not only need to further integrate marketing with customer service, but also ensure that the customer-facing teams have the latest tools and technologies to support them in providing a superior customer service.”

Andrick continued: “By providing the right customer experience and treating each customer as an individual, banks’ customer services teams will be helping to support marketing strategy by delivering on brand promise, keeping customers on board and even helping to grow wallet share.”

The survey, carried out by Vanson Bourne Ltd, questioned 11 marketing managers and 90 customer service representatives from ten UK retail banks.

About Chordiant Software, Inc.
Chordiant software optimizes the customer experience, helping clients improve business results while significantly strengthening customer relationships. Chordiant’s solutions allow multi-channel interaction management and centralized Next-Best-Action™ driven predictive decisioning to target individual customer needs and provide unprecedented management and control over sophisticated customer experience strategies. Fortune 1000 customers turn to Chordiant to build, maintain and significantly strengthen connections with customers, so they can differentiate themselves from the competition and maximize their business objectives. For more information please visit www.chordiant.com.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Next-Best-Action and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Chordiant Media Relations Contacts:
Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Hotwire:
Louisa Excell
+44 (0)20 7608 8350
Chordiant@hotwirepr.com

CUPERTINO, CALIF. OCTOBER 6, 2009— Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of Customer Experience (Cx™) solutions that help maximize the value of every customer interaction, today introduced the Chordiant Cx Solutions Suite, empowering companies to economically target and eliminate common pain points associated with customer attrition, acquisition, profitability and risk. Chordiant Cx Retention and Cx Cross-sell/Up-sell are available today as the first solutions released as part of the suite.

At the heart of Chordiant Cx Solutions is the sophisticated customer intelligence and predictive business insight of Chordiant’s industry-leading Decision Management technology. By optimizing the customer experience and improving business performance in retention, cross-selling and up-selling, Chordiant Cx Solutions can help companies reduce attrition, increase revenues, maximize profitability and decrease risk. Chordiant Cx Solutions can deliver significant return on investment in as little as two months.

With Cx Solutions, customers can prioritize and align deployment with the areas that will address their most critical business need. A rapid ROI enables adoption of subsequent Cx Solutions, lowering the barrier to entry for companies seeking to achieve these benefits. While each Cx Solution is a standalone module, when plugged into the Cx best-practices platform, the business benefits are compounded as new solutions leverage the content and capabilities of the previous ones.

“The ultimate goal of any customer experience management solution or CRM implementation is to improve business performance,” said Gareth Herschel, research director for Gartner. “Any effort to deliver these types of results while putting an ROI focus front and center has to be good for the market. Offerings that are more easily consumable by companies who know what their business needs are, but might not be sure which technologies to implement, will be well received by companies struggling to address specific issues. Solutions focusing on one business issue at a time also have the added advantage of being more cost-effective as well.”

Cx Cross-sell/Up-sell can potentially turn every customer service interaction into a sales and marketing opportunity by:

• Putting the skills of your best customer service agent in the hands of all your agents.
• Empowering service representatives to have intelligent, personalized conversations consistently across all channels, and leverage the best channel that supports business goals.
• Leveraging centralized Next-Best-Action™ decisioning that both predicts and adapts to customer behavior in real-time.

Cx Retention enables companies to maximize save rates while minimizing retention costs by:

• Using individual business cases calculated in real-time to determine retention budgets for each customer based on their lifetime customer value.
• Enabling service representatives to make proactive retention offers based on the predicted likelihood of the customer to defect.
• Enabling the creation of flexible, personalized deals that contain multiple products, components and discounts.

“Years ago Chordiant was one of the first companies to see the rising importance of real-time, consistent, tailored customer interactions as a critical driver of business value. We’ve been shaping the customer experience market ever since,” said Raymond Gerber, chief technical officer for Chordiant. “Without real-time and predictive decisioning capabilities to guide personalized customer conversations, companies may as well be waving goodbye to their most profitable customer bases. Chordiant’s newest Cx Solutions bring a significant competitive edge to companies at a low cost and with rapid time to ROI.”

Cx Retention and Cx Cross-sell/Up-sell are available immediately for both B2C and B2B interactions. Cx Solutions addressing additional business areas are under development and will become available in the second half of 2009. Configurations of Chordiant applications similar to Cx Solutions are currently in use by some of the world’s largest service providers to address a number of key business issues.

About Chordiant Software, Inc.
Chordiant software optimizes the customer experience, helping clients improve business results while significantly strengthening customer relationships. Chordiant’s solutions allow multi-channel interaction management and centralized Next-Best-Action™-driven predictive decisioning to target individual customer needs and provide unprecedented management and control over sophisticated customer experience strategies. Fortune 1000 customers turn to Chordiant to build, maintain and significantly strengthen connections with customers, so they can differentiate themselves from the competition and maximize their business objectives. For more information please visit www.chordiant.com.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Next-Best-Action and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

# # #

Chordiant Media Relations Contacts:
Mo Mahmoud
Eastwick Communications
+1 (650) 480-4058
Chordiant@eastwick.com

Louisa Excell
Hotwire
+44 (0)20 7608 8350
Chordiant@hotwire.com

Chordiant Investor Relations Contact:
Karen Haus
Market Street Partners
+1 (415) 445-3238
chrd@marketstreetpartners.com

Software Magazine Ranks Chordiant as One of the World’s Largest

Software Companies

Cupertino, Calif. – Sept. 24, 2009 – Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of Customer Experience (Cx™) software and services that help maximize the value of every customer interaction, today announced its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 27^th year.

“We are proud to be a part of the Software 500 for the eighth year in a row,” said Steven R. Springsteel, chairman and chief executive officer, Chordiant Software. “This honor reflects the dedication of our employees and our commitment to deliver superior Customer Experience solutions to global businesses to sharpen their competitive advantage through building, maintaining and strengthening connections with their customers.”

Chordiant software optimizes the customer experience to maximize the value of every customer interaction and improve business results. Chordiant’s solutions enable real-time, intelligent, personalized conversations consistently across all channels. This helps companies with large customer bases target individual customer needs while providing unprecedented control over sophisticated customer experience strategies to improve business performance by reducing attrition, increase revenues, maximizing profitability and decreasing risk.

“The 2009 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $491.3 billion worldwide for 2008 representing 8.8% growth from the previous year,” says John P. Desmond, editor of Software Magazine and Softwaremag.com.

“The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners,” Desmond says. “It is a quick reference of vendor viability. And the online version to be posted soon at www.Softwaremag.com is searchable by category, making it what we call the online catalog to enterprise software.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.

Some 44 percent of the 2009 Software 500 companies are privately held.

Go to www.Softwaremag.com and click on Subscribe to be among the first to see the 2009 Software 500.

The ranking is based on total worldwide software and services revenue for 2008. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.Softwaremag.com, as well as from public documents.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.
About Chordiant Software, Inc.
Chordiant software optimizes the customer experience, helping clients improve business results while significantly strengthening customer relationships.  Chordiant’s solutions allow multi-channel interaction management and centralized Next-Best-Action™-driven predictive decisioning to target individual customer needs and provide unprecedented management and control over sophisticated customer experience strategies.  Fortune 1000 customers turn to Chordiant to build, maintain and significantly strengthen connections with customers, so they can differentiate themselves from the competition and maximize their business objectives.  For more information please visit www.chordiant.com.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company, Next-Best-Action and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

# # #

Software 500 Contact:

Tracy Kunichika

Software 500 Project Leader

Tracyk@softwaremag.com

Chordiant Media Relations Contact:

Mo Mahmoud

Eastwick Communications

+1 (650) 480-4058

Chordiant@eastwick.com